FAQ's

I love your playgrounds. How much do they cost?

Our products and installations are available to suit all budgets. We listen to your wants and needs and design your impressive play area in line with your budget.


 

Do I have to pay the full amount upfront?

Once an item of play equipment or installation goes above £2,500 we split payment to help you pay for the project. 50% is payable to confirm an installation date and 50% is payable upon completion and sign-off.


 

Do you make the equipment yourselves?

All of our wooden play equipment is made by hand at our Leicester base.


 

How long does the process take, from ordering to installation?

6 – 8 weeks.


 

What guarantees and warranties do you provide?

We provide a range of guarantees on across the various components used in the construction of our installations. All our Red Monkey Play timber is guaranteed for 10 years against rot, decay and insect infestation which impairs the structural integrity of our products.

Our full guarantee details are available by contacting us.


 

How is the timber treated?

Our timber is pressure treated which protects the wood from rot and insects.


 

Is timber easy to maintain?

You shouldn’t have to do anything to our timber once you receive it. If you have any queries please get in touch.


 

How safe is the equipment?

Our equipment is tested to EN1176, the European Playground Equipment standard, so you can have full trust in our products.


 

Do I have to pay for the 3D drawing you produce?

No, the drawings and quotes we produce are free of charge, as is a site visit from a member of our sales team.


 

How much do you charge for installation?

Every project is individually quoted by our team so we can offer you our most competitive price.


 

What happens if I need my equipment repairing?

Contact us regarding any queries you have with our installed equipment. Our in-house team will help identify any issues and recommend/supply you with any new parts which are needed.  Furthermore we offer piece of mind Maintenance packages which start from as little as £149 +VAT per year.  Contact us for more information.


 

What are your accreditations?

Our members of staff are ROSPA trained and are registered Play Inspectors (RPII). Red Monkey are members of BESA, accredited by CHAS and have been awarded Principal Designer and Contractor status by SMAS.


 

Are your staff DBS checked?

Any member of staff from Red Monkey who visits your school as part of our sales and installation process is DBS checked.